Reason with first principles rather than by analogy. Reduce processes down to their simplest building blocks and reconstruct them from the ground up. Liberate yourself from the weight of the status quo.
Be a caretaker of the mission: bringing medical treatments to patients faster and more efficiently.
Test things. Be empirical and data-driven. State assumptions clearly. Communicate precisely. Interrogate the expected value of decisions.
Empathize with those around you. Always look for ways to serve your colleagues. Try to understand the problems that your customers face.
Comprehensive health plans
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